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WE'RE HIRING

CURRENT JOB OPENINGS

INSTRUCTORS WANTED

NATIONWIDE | COMPETITIVE PAY | GROWTH OPPORTUNITIES

Ninja Mountain Bike Performance is growing! We are looking for high-energy, easy-going, smile-inducing, ride-inspiring LEADERS. Our instructors are EXPERIENCED riders, ENGAGING teachers and EXEMPLARY Ninjas in their riding community.

As we expand our programs across the US, we are actively seeking qualified mountain bike instructors to join our team.  If you’d like to teach in your home state, surrounding area, or travel to various locations in the US, we want to talk to you! 

REQUIREMENTS

Instructor Certification Requirements

All Ninja instructors must have a minimum of one of the following coaching certifications.

  • BICP Certification
  • PMBI – Professional Mountain Bike Instructors Association Certifications
  • Applicants with a NICA Coach License may be considered if they can demonstrate relevant coaching experience.

First Aid Requirements

  • Valid First Aid Certificate (Wilderness First Aid preferred)

WHY WORK WITH NINJA?

We are committed to the success of both our students and our instructors. We believe that happy instructors deliver more enjoyable courses, giving participants the best possible experience. We offer highly competitive wages along with opportunities for skills development and professional advancement.

APPLY TODAY!

If you are ready to apply to teach with Ninja, please email us here and include the following information:

  • Name
  • Location
  • Certifications (coaching, first aid and other)
  • Brief summary of your instruction / coaching experience
  • Your top Ninja maneuver on the bike (feel free to get creative here)

CUSTOMER SERVICE NINJA/ PERMIT NINJA

Klamath Falls, OR / Full Time

The Customer Service Ninja is responsible for providing world-class support including handling live chat, email and phone communication. The Customer Service Ninja will support customers with a range of needs including answering product-related questions, transfers, sales, waitlist, refunds, and addressing any customer concerns. This position requires strong written and oral communication skills, patience and an unwavering positive attitude.

In addition to Customer Service duties, this position will be responsible for securing event permits for all Ninja events across the country. This requires initial contact with permitting offices, submitting permit applications and following up as needed. To be successful in this role, candidates must be highly organized, detail-oriented, persuasive, adept at writing professional emails and comfortable speaking on the phone with a diverse set of contacts around the country. 

Previous mountain biking experience is a plus for this position, but not a requirement. A love for the outdoors, a passion for helping people and an upbeat attitude is a must.

About Ninja

Ninja is on a mission to support mountain bikers of all ability levels. Whether riders are looking to go faster, jump higher, gain confidence or simply have more fun – – we are here for it!   The entire Ninja team works incredibly hard in a casual and fun work environment.  We value innovative, independent thinkers on our team. 
Customer Service Ninja Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels including live chat, email and phone.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can promptly and accurately answer questions.
• Processing orders, refunds, and transfers.
• Keeping records of customer interactions, transactions, comments and concerns.
• Communicating and coordinating with colleagues as necessary.
• Communicate with customers via phone, text and/or email for last-minute event changes.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Keep Customer Service handbook up to date with accurate process documentation. 
• Communicate with customers via phone, text and/or email for last-minute event changes.
• Other Customer Service duties as assigned.  

Permits Ninja Responsibilities:

• Apply for event permits for all Ninja camps and clinics across the country.  This includes:
◦ Contact permitting office(s) and gathering application requirements.
◦ Completing all permit applications.
◦ Following up with parks and permitting contacts as needed.
◦ Sending permits to appropriate Ninja team members on a weekly basis.
• Track and organize permits in a logical and scalable manner. 
• Document permit application requirements for future years. 
• Communicate regularly with Ninja logistics team on permit status and immediately communicate any challenges. 


Requirements:


• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Sales experience preferred.
• Strong oral and written communication skills.
• Comfortable cold calling permitting contacts, customers and others. 
• Highly organized. 
• Experience using the google suite of products including google drive, google sheets, google docs and google forms.
• Technology adept; comfortable learning new software and online tools, comfortable using computers and working in cloud-based systems. 
• Independent worker; ability to prioritize responsibilities and self-motivated
• Prior experience working in a customer support position strongly preferred.

Required Schedule & Compensation

This is a full-time hourly position, working out of the Ninja office in Klamath Falls, OR.  This position works Monday – Friday, 8am – 4pm. 
$16.50/hr + monthly sales bonuses
Full-time Ninja employees are eligible for paid time off, sick time and health benefits. 

 

To apply, send cover letter and resume to [email protected]