Cancellations, Transfers, and Returns

CLINIC OR CAMP CHANGES

Ninja Event Insurance

Ninja Event Insurance is offered at checkout and if purchased, this insurance allows you to cancel your registration up to 48 hours prior to the start of your event and still receive a 100% credit towards a future event. A credit is not a refund. A credit allows you to attend the same type of event in the future. A Ninja credit never expires and works for any place we teach. You MUST purchase Ninja Event Insurance at checkout for this coverage. 

All credit and refund requests will be handled as follows:

DAYS TO CLINIC —	CREDIT for future event WITH Event Insurance	CREDIT for future event NO Insurance	REFUND —
More Than 30 Days	100%	100%	50%
15-30 Days	100%	75%	25%
14 Days to 48 Hrs**	100%	25%	No Refunds

Weather

We do our best to host clinics, rain or shine. In the event conditions are unsafe, trails are closed or if riding trails will cause damage, we will reschedule your event (season dependent) and/or provide a transfer credit applicable to any future Ninja event nationwide.

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RAMP RETURNS

If you are not 100% satisfied with your purchase of any Ninja ramps or accessories, you can return the product and get a refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

Your item must be unused, in the same condition that you received it and must be in the original packaging. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund.

To request a return label or any other questions about returns should be sent to us at [email protected]

Returns should be sent to:

NINJA MTB RETURNS
3747 WASHBURN WAY
KLAMATH FALLS, OR 97603

APPAREL RETURNS

NEED TO SEND IT BACK?

We hope your Ninja apparel has you feeling good and looking like the badass you are. But if you’re not convinced it’s the crispiest gear ever, you can return your unworn and unwashed purchase for a refund. No mud, blood, limbs or boulders please. Just memories and dreams of what might’ve been.

If you’re ready to start a return, please CONTACT US for a return shipping label. All refunds will be processed within 5 business days after receiving your returned items. All refunds will be processed via the original form of payment, minus a $6 processing fee for shipping and handling. 

KNEE & ELBOW PAD RETURNS

FREE RETURNS

If you are not 100% satisfied with your Ninja knee or elbow pads, you can return your unused pads for a full refund up to 30 days from the date of purchase. If you’re ready to start a return, please CONTACT US for a free return shipping label. At this time, we are unable to provide exchanges. If you’d like a different size, please place a new order for the correct size.

All Ninja knee and elbow pads come with a 12-month warranty against manufacturer defects.