Cancellations, Transfers, and Returns

NINJA MTB :: CLINIC OR CAMP CHANGES

Ninja Event Insurance

Ninja Event Insurance is offered at checkout and if purchased, this insurance allows you to cancel your registration up to 48 hours prior to the start of your event and still receive a 100% credit towards a future event. A credit is not a refund. A credit allows you to attend the same type of event in the future. A Ninja credit never expires and works for any place we teach. You MUST purchase Ninja Event Insurance at checkout for this coverage. 

All credit and refund requests will be handled as follows:

Weather

We do our best to host clinics, rain or shine. In the event conditions are unsafe, trails are closed or if riding trails will cause damage, we will reschedule your event (season dependent) and/or provide a transfer credit applicable to any future Ninja event nationwide.

PMBIA CLASS :: BOOKING TERMS & CONDITIONS

If you are travelling to a course, please do NOT make any travel arrangements, before the course is confirmed. The PMBIA will not be responsible for any expenses incurred by the participant.PMBIA courses require minimum numbers to run and while most courses do run, some do not. Simply registering for a course is not a confirmation that the course will ultimately run. You will be contacted at minimum 2 weeks prior to the start of the course if registration numbers are looking low. Feel free to contact us at any time if you are concerned about this. In the rare event a course does not confirm due to insufficient numbers, a transfer to another course or a full refund will be offered.

• Full payment is due upon registration for the PMBIA course.

• Cancellations made 15 days or more prior to the start date of the PMBIA course will be offered a 50% refund. Cancellations within 14 days of the PMBIA course start date will not be offered any refund.

• All participants will be required to fill in a Release of Liability waiver before beginning the PMBIA course.

• PMBIA reserves the right to cancel activities due to inclement weather, insufficient bookings or for any events beyond our control. Alternate dates will be arranged in these cases, or a full refund will be provided.

Registration Modification Policy

Where and when possible, if there are any changes or modifications made to a course registration 15 days or more prior to the start date of the event, a 15% administration fee will be applied. Changing an event in this manner will make your registration non-refundable, and changes must take place in a calendar year.

NON-ATTENDANCE

Non-attendance does not constitute a formal withdrawal. Non-attendance results in 100% loss of payment.

INJURY & ILLNESS

Please contact us as soon as possible before the start of the course if you think you will not be able to attend due to injury or illness at info@pmbia.bike. Only by contacting the PMBIA office prior to the start of the course, and by providing a doctor’s note within 5 business days of contacting us, will you be eligible for a 50% refund. 

The PMBIA Team strongly recommend that if you’ve paid your money and signed up for a PMBIA course, you should be taking it easy and making smart decisions so you can reduce the likelihood of becoming injured or ill, before the course. It is your responsibility to make sure you are healthy and ready to participate.

PMBIA courses require minimum numbers to run. They also require many logistics, including trail permits for specific dates, detailed scheduling, travel and accommodation of course staff, and are confirmed two weeks prior to the start date. It is for these reasons this refund-injury policy exists to ensure the not-for-profit PMBIA and it’s course participants, do not suffer from last minute cancellations.

RAMP RETURNS

If you are not 100% satisfied with your purchase of any Ninja ramps or accessories, you can return the product and get a refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

Your item must be unused, in the same condition that you received it and must be in the original packaging. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund.

To request a return label or any other questions about returns should be sent to us at support@ridelikeaninja.com

Returns should be sent to:

NINJA MTB RETURNS
3747 WASHBURN WAY
KLAMATH FALLS, OR 97603

APPAREL RETURNS

NEED TO SEND IT BACK?

We hope your Ninja apparel has you feeling good and looking like the badass you are. But if you’re not convinced it’s the crispiest gear ever, you can return your unworn and unwashed purchase for a refund. No mud, blood, limbs or boulders please. Just memories and dreams of what might’ve been.

If you’re ready to start a return, please CONTACT US for a return shipping label. All refunds will be processed within 5 business days after receiving your returned items. All refunds will be processed via the original form of payment, minus a $6 processing fee for shipping and handling. 

KNEE & ELBOW PAD RETURNS

FREE RETURNS

If you are not 100% satisfied with your Ninja knee or elbow pads, you can return your unused pads for a full refund up to 30 days from the date of purchase. If you’re ready to start a return, please CONTACT US for a free return shipping label. At this time, we are unable to provide exchanges. If you’d like a different size, please place a new order for the correct size.

All Ninja knee and elbow pads come with a 12-month warranty against manufacturer defects.